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Why We Brought Support Back In-House

Updated: Apr 1, 2022

You’ve needed to go for 45 minutes. You’re staring down the hall towards the bathroom wistfully, almost as if you’re never going to see it again. 

Do you go now? 

You look down at your phone. 46 minutes and counting. 

Maybe your coworker could cover you, but he only left for lunch twenty minutes ago and you know he’s notorious for coming back from lunch late.

47 minutes.

You could go now. After all, what are the chances?

You feel a bead of sweat roll down your forehead as you take deep breaths, trying to think about anything except for how much you need to use the washroom. 

“Please stay on the line. Your business is important to us. One of our representatives will be with you soon.” 

Your business?! The only business you have right now is with the porcelain gods. 

An unusually violent rumble comes from your abdomen and you know the time has come to make a choice. 

You fold, hang up the phone, and practically sprint to the bathroom. Sweet relief!

But your victory is short lived as you redial the customer support line, and start back at the end of the queue. 

It has to be easier than this. Doesn’t it?

We believe that it can, and should, be.

think outside the box

Photo by Kaboompics .com from Pexels

Here at GFI, your business really is important to us. Which is why when you ask, we listen. 

Making mistakes, learning, and resolving is our favorite way to learn. We’re proud to be a company that tries new things, and grows when things don’t work the way we’d anticipated or hoped.

It’s common practice in the industry to outsource tech support, and we gave it a try. After a period of giving it a chance, we realized that we weren’t getting the results that we wanted, or the support that you needed. So, when you talked, we listened. 

Which is why GFI is proud to say that we now have an in-house Support Team ready to help you whenever you need it. Meet Amanpreet and Brian, our two new members of the Team!

We’re here to do more than just ask if you turned it off and back on again. (Though, we may ask that too.) We’re here to give you dedicated support, find innovative solutions for unusual situations, and make sure that you have all the backup you need to make your business a success. Our Team puts the “Support” in Tech Support.

Your time and energy is valuable, so we’ve made getting in touch a breeze, too. Not only can you send an email, or give us a call, we’ve added a new chat feature on our website. You can connect with us with just a quick click.

Getting quick, reliable, knowledgeable support is high on your priority list, and we know it. With our rapidly evolving software innovations, it makes sense for us to have a local team who is up to date to the minute on the new and exciting technology we’re rolling out. 

If you want to know more about what we’re offering, and who our team is, touch base with us and we’ll be happy to tell you more. 

Want to see in real time how our tech and our support team can benefit your company? You can try out our 2 Week Free Demo for yourself and get real support from real people, and get real results. 

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